Cryptolocker Ransomware: What You Need To Know

cryptolocker

Computer Troubleshooters around the world are running across more and more instances of the very nasty, recently updated version of ‘ransomware’ known as Cryptolocker.

From Malwarebytes.org: “This ransomware is particularly nasty because infected users are in danger of losing their personal files forever. Spread through email attachments, this ransomware has been seen targeting companies through phishing attacks.” Read the full article here.

Once you’re infected, your files are locked down and cannot be retrieved without paying the $300 within the time limit, otherwise they are gone.

Unless you’re running real-time scanners such as the Pro version of Malwarebytes (the free version is only an on-demand scanner, so can scan and clean but will not prevent an infection)  you are at risk of losing your files.

It’s been established that actually paying the $300 within the time limit will get you your files back, but why take the risk?  Make sure you’re fully protected, and make sure you are using an off-site, encrypted backup system to safeguard your files!

If you’re simply not sure if you’re adequately protected, or whether your files are being properly backed up to a safe location, please contact your local Computer Troubleshooter for assistance – its what we do.

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Posted in Malware, Security, Spyware, Virus | Tagged , , , , | Leave a comment

Microsoft Launches Office 2013 & Office 365 Home Premium

“Today’s launch of Office 365 Home Premium marks the next big step in Microsoft’s transformation to a devices and services business,” Microsoft CEO Steve Ballmer says. “This is so much more than just another release of Office. This is Office reinvented as a consumer cloud service with all the full-featured Office applications people know and love, together with impressive new cloud and social benefits.”

Available in 162 markets and 21 different languages, Office 365 Home Premium costs $99.99 per year, or a bit over $8 per month, and allows for up to 5 installs of a full Office suite—which includes Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access 2013 on Windows—on Windows PCs and tablets, and Macs. (Other devices will be included in the future, Microsoft notes.) Subscribers can also take advantage of Office On Demand, which provides streaming access to any Office 2013 application from any PC, an additional 20 GB of SkyDrive cloud storage, 60 minutes of Skype world calling per month, and access to all future upgrades.

Read the full article at Windows IT Pro here

If you’re curious whether Office 365 Home Premium is or will be a good fit for your home computers, or if you’re interested in implementing Office 365 in your business to synchronize your email, contacts & calendar across multiple devices and employees, feel free to contact Computer Troubleshooters for more info!

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Posted in Android, Featured, H.O.S.T., Managed Services, Microsoft, News, Office, Products, Smartphones, Windows, iPhone | Tagged , , , , , | Leave a comment

If you’ve been contemplating an upgrade to Windows 8….

….now is the time to do it!

Until January 31st, Microsoft is offering Windows 8 Pro for $39.99 as a digital download (Windows XP SP3, Windows Vista, Windows 7 installation required) or $69.99 for a DVD installation.

http://windows.microsoft.com/en-US/windows/buy

If you’re interested in upgrading and think you might need help to make the transition, let Computer Troubleshooters know, we’ll be glad to help!

Email kelowna@technologysolved.ca or call Jason at 250.681.7621 for help with this or any other computer or technology issue that you need solved.

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Internet Explorer Zero-Day Exploit – be warned!

Attackers are exploiting a new security vulnerability in Internet Explorer and security experts are recommending users stop using IE until the flaw is patched.

Read the full article on PcMag.com here.

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If you’re buying your Ink & Toner at the store, you’re paying too much!

InkMart Canada is a proud subsidiary of Computer Troubleshooters Canada, and offers huge savings on quality OEM printer ink  over retail and other internet vendors, saving you time and money.  Our own compatible products,  whether ink or toner cartridges for HP, Epson, Canon, Brother or any other brand name printer – are 100% guaranteed.

You can also purchase directly genuine OEM HP ink toner cartridges, black ink, copier toner, fax toner as well as products for Canon, Xerox, Sharp, Lexmark, Okidata and Brother printers.  We can handle all your ink & toner needs!

Contact Computer Troubleshooters to set up your own InkMart online portal (or else you can login here to set up your account yourself – use the Create Account option).  We can help you evaluate your needs and setup your portal so all you’ll need to do is login and click to order your next batch of ink & toner for all the printers in your business or home.  With guaranteed savings of 30% – 70% on high-quality, high-yield ink & toner, plus a 10% discount on first-time order AND free shipping on ALL orders over $50, you really can’t go wrong!

Order today and you will receive your order to your door within a day or two.

Link to Inkmart Canada

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Posted in Featured, Ink & Toner, Link, Products | Tagged , , , | Leave a comment

New wave of phishing attacks serves malware to PCs and Macs

Malware distributors have launched a new wave of attacks aimed at taking over unpatched PCs and Macs. They look like routine messages from a bank or a social network, but instead of phishing for passwords, they’re serving up malware.

This particular wave of attacks includes some attacks that are frighteningly real looking. And they’re being used to serve up a toxic brew of malware to unprotected systems.

Read the original article at ZDnet here.

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Posted in Cleanup, Link, Malware, Spyware, Virus | Leave a comment

Happy 2012!

Computer Troubleshooters Kelowna would like to wish you all a very Happy New Year, and all the best in 2012!

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Apple’s Worldwide War on Samsung, Android – do you agree?

Apple makes great proPatent Absurdityducts, but you wouldn’t know it from the way it’s attacking Samsung. Rather than let the marketplace decide whose products are better, Apple wants the courts to decide. Specifically, Apple is slugging it out with Samsung in a minimum of 19 lawsuits in 12 courts in nine countries on four continents.

Let that sink in for a minute. Apple is trying to use intellectual property law as a bludgeon around the world to protect its sales.

Around the globe the battle goes. In Australia, Samsung wins, for now, the right to sell their Samsung Galaxy Tab 10.1. In Germany, Samsung redesigns the same tablet in an attempt to avoid a European Union wide sales ban. And, the battle goes on and on…

Read the entire article on ZDNet.com here

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Posted in Apple, News, Smartphones, iPhone | Tagged , , , , , , | Leave a comment

Computer Troubleshooters Locations

Search for Computer Troubleshooters

You’ve got enough to do without your computer acting up and wasting hours or days of your valuable time. One call to Computer Troubleshooters will get you honest, professional and reliable help by someone who understands exactly what you’re going through, has the tools and knowledge to get the job done, and has a global network of experts to back them up.  Click the green ‘Find Troubleshooters’ button to find your nearest Computer Troubleshooter!

Happy!

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CT-Global Newsletter November 2011 – Can the Internet really improve your business?

It’s widely accepted that now most business cannot operate without an internet connection.  Even industries such as manufacturing or trades have an element of their business operation that benefits from internet access.  Some ‘internet-enabled’ business functions are now commonplace, such as communication via email and access to internet banking services.  Unfortunately, the internet presence of many small business stops at a basic website.  This month we look at a few others way that your business could take advantage of the internet.

Savvy consumers turn to the internet to check out the pedigree of a business, so it’s important to stand out from your competitors.  An ‘online chat’ on your site would enable your prospective clients to ask a question & receive an immediate answer, provided by someone in a sales or administration role.  Video content on your site (or linked to from YouTube) is great for engaging people instead of pages of text.  Also, regular email marketing campaigns and newsletters are an easy way to keep in touch with prospects that aren’t quite ready to buy from you just yet.  If a change to any of your website’s content means a call to your IT provider, look at a ‘content management’ based platform that allows you to make changes to text and post news updates without any coding knowledge.

Once reserved only for large corporations with big budgets, there are now a number of affordable solutions which allow secure remote access for your staff into your business network, to either access their files or even control their entire office computer and applications.  This can give your staff a greater degree of flexibility with their work hours, leading to greater productivity. You could even consider ‘cloud storage’ or hosting of your business information to make your office ‘virtual’ and accessible from wherever you have an internet connection.  Keep in touch with your remote workers with video conferencing software and an inexpensive internet camera and microphone.  This virtual team concept can be extended to include your clients and suppliers too, removing geographical boundaries.  If sharing files like documents or photographs with your contacts could improve your business, ignore the attachment size limits imposed on most email systems and look at an alternative solution for easy, secure file sharing.

Seek out suppliers and educational institutions that use the internet for online presentations (or webinars). These can be watched from the comfort of your own computer and may include a chat option if they are live. Some webinars are recorded, allowing you to inform or upskill yourself at your own pace, at convenient times.  Could your clients benefit from a webinar group training presentation on your products or services too?

The internet can also supplement traditional IT practices.  It enables fast, remote support from your Computer Troubleshooter who can connect to see your error message first-hand, without having to drive to your location.  It also allows for secure backups of your critical information to another location ‘offsite’, without having to transport hard disks or tapes. And if you haven’t looked at the cost savings of ‘Voice over IP’ yet, it’s worth considering instead of your traditional telephone service.

If this sounds a little daunting and you don’t know where to start, talk to Jason, your local Computer Troubleshooter at kelowna@technologysolved.ca, to help squeeze as much benefit as you can from the internet and your technology.

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